HOW TO DELIVER GREAT CUSTOMER SERVICE
Customer Service Excellence
Duration: 1-Day
Programme Summary:
The purpose of the programme is to help participants understand the true meaning of Customer Service Excellence. Applying the right techniques in customer service improves job performance, reduces stress levels and raises customer service levels to new heights.
Topics include:
- Barriers to communication and the impact of non-verbal communication.
- Understanding yourself and others.
- Understanding the meaning of customer service excellence.
- The 6 basic needs of customers.
- The importance of the right attitude.
Outcomes for the Participants
Following their participation on the Customer Service Excellence Programme participants will be able to:
- Understand the meaning of Customer Service Excellence.
- Provide outstanding customer service by incorporating the six basic needs of customer excellence.
- Create the right positive first impressions with the customer.
- Listen effectively and ask the right questions for meaningful customer engagement.
- Incorporate customer service into their business culture.
- Understand the importance of customer feedback and why it is best to under promise and over deliver.
- Understand that having the right ATTITUDE is key in delivering customer service excellence.
I met Bernie in 2009 as part of the Women in Business Enterprise Development FETAC Level 6 Programme. The knowledge I have gained has changed my business significantly. My revenue has increased.....
Sylvia Shirley, Cosmetic Artelier
Sylvia Shirley, Cosmetic Artelier
